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About Baen

Baen Office Furniture(Shanghai) CO., Ltd. is a professional office furniture making company with more than ten years’ experiences. Due to attach great importance to product design, environmental protection and customer service, we become the leading supplier of comprehensive office furniture in domestic.


High Quality and Efficiency Service to Create a New Concept of Office Furniture
After-sales Service
Providing full quality service is our Baen people’s main concept. At present, Baen company has a professional team of project management and after-sales service, to establish a set of perfect pre-sales, sales and after-sales service system.
Pre-sales Service
1.Professional consulting service and showroom product display;
2.Product simulation and demonstration service, engineering management service including: field measurement, space planning and original design, dynamic analog display the collocation effect of furniture and enterprise culture and decoration style.

Selling Service

Professional engineering service is provided. We will form professional project group for the large and medium project, senior project managers are responsible for the organization and management, comprehensively monitor business negotiation, product design and manufacturing, quality, transportation, installation, acceptance and other links. Especially for the communication system, Baen company sent up marketing center, combining with specific operation, we aim to provide high quality product and service.

After-sale service

Regular Service

1、Professional technical consultation service is provided, to guide client using and maintaining furniture properly.
2、Special person for customer’s complaints, timely understanding their questions and suggestions, to provide feasible solutions for them.
3、The specialist is responsible for improving results and make regular call to client, formulate customer files, establish a good connection relationship between customer and supplier.
4、During the period of product warranty, all the quality problems of our product, we offer free door-to door repair service.
5、All the goods are delivered to door and installed.

Maintenance Service

1、Baen company promise that all the products has five years of high quality assurance in normal circumstances.
2、If there is a large quality problem, which affects the normal use of the customer, we promise to replace the new products unconditionally.

Commitments to Other Additional Service

1、Make a deep clean service after the installation of project.
2、Provide refurbishment and demolition service of furniture according to customer’s requirement.
3、If exceeding the warranty period of product, any quality problem, in addition to labor and materials, all products can enjoy free life-long maintenance.
4、In the beginning of design, some reserved functions were considered, such as: supplementary function, improved function.

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